FitBuddy Support
If you have a question, encountered a bug, or want to request data deletion or a refund — get in touch. We reply within 48 hours on weekdays.
Contact
- Email: kyrylo.holovchenko@gmail.com
- Developer: Kyrylo Holovchenko
- Support languages: English, Ukrainian
Frequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings → [Your Name] → Subscriptions on your iPhone, find FitBuddy Pro, and tap "Cancel Subscription". Cancellation takes effect at the end of your current billing period.
How do I get a refund?
Refund requests are handled by Apple at reportaproblem.apple.com. We don't have access to payment details and can't issue refunds directly.
How do I delete my data?
All FitBuddy data is stored locally on your device. To remove it completely:
- Settings → FitBuddy → Reset Data — wipes the local database.
- Delete the app — removes anything that remains.
- Settings → Apple ID → iCloud → FitBuddy: turn off sync — clears the iCloud copy.
If you need further help, write us at the email above.
My workouts don't sync with Apple Health
Check permissions: Settings → Privacy & Security → Health → FitBuddy. All toggles should be enabled. Restart the app — the last sync attempt runs on launch.
The AI assistant isn't responding
FitBuddy uses Google Gemini. If replies don't come through:
- Check your internet connection.
- We rate-limit AI usage for reliability — wait 1–2 minutes and try again.
- If you're on the free tier and hit the daily cap — upgrade to Pro for unlimited AI.
I have feedback or a bug report
We welcome any feedback. Email us with the subject "FitBuddy Feedback" — include screenshots, your version number (visible in Profile → Settings), and a short description.
Privacy
See our Privacy Policy for details on what data is processed and how.